Discovery’s pandemic-style Halloween

This year marks my sixth Halloween at Discovery Health Partners. Why, you might ask, am I aware of how many Halloweens I’ve celebrated here? Well, first of all, Halloween is one of my favorite holidays—along with all the sights, sounds, tricks, and treats that it brings. But when I joined Discovery in 2014, I had no idea if others would share my enthusiasm—after all, I’m a grown woman, and Halloween is only for kids, right??!! Would my new company allow celebrations in the office for Halloween? Could I decorate my workspace? If I wore a costume, would I be the only one?

As it turned out and to my delight, I soon found out that the answers were yes, yes and yes! Full disclosure—I had decided NOT to dress up in a costume my first Halloween at Discovery because I thought maybe my coworkers were trying to prank me into being the only one in costume. The lesson I quickly learned is that Halloween—and celebrations of many kinds—is an integral part of Discovery’s culture and demonstrate the importance the company places on engaging its employees, encouraging cross-departmental relationship building, creating a sense of community and belonging, and celebrating its people.

Halloween is serious business at Discovery: departments compete for the best-decorated office space; we serve a potluck luncheon featuring employees’ specialty dishes; and hold a full-blown costume contest where employees go all out with their costumes, full makeup, and get in character to walk the competition runway, cheered on by teammates and colleagues.

Halloween at Discovery

A virtual twist on employee participation

Because we’ve got the Halloween spirit baked into our DNA at Discovery, not even a pandemic will stand in the way of our 2020 Discovery Halloween plans—we’ll just add a virtual twist.

For most of us, our offices are now at home. Instead of decorated cubicles and office spaces, this year we’ll share photos of our decorated home spaces, where we can offer digital ‘oohs’ and ‘ahhs’ and even get ideas for next year.

Wearing face masks have, at least for now, become part of our new normal. Our “COVID Halloween mask” contest will take the place of the in-person costume contest runway. We’ll share photos of ourselves in our best Halloween-decorated COVID masks, and the entire company will vote to select the best in several categories. The photos will be shared on a virtual runway during our quarterly company meeting, where the winners will be announced.

Because it seems that more than a few of us at Discovery enjoy a little friendly competition, on the day before Halloween, we’ll share our lunchtime and knowledge of all things Halloween during own Discovery Halloween Virtual Trivia contest. Winners’ bragging rights are at stake—and believe me, we take those seriously, too!

Our family members and pets are often also our officemates right now. So we’ll include them in our plans by sharing photos of them, and ourselves, celebrating Halloween and other fall traditions—pumpkin carving, apple picking, dressing in costumes. Since we can’t be physically together to share our potluck, we’ll share photos and recipes of our favorite Halloween and fall specialties and treats.

And, in keeping with our #2020Good campaign, we’ll share our time, talent, or treasures with others in need and hope to inspire others to do the same.

Growing up, many of us have experienced Halloweens that were so cold that trick-or-treaters were forced to hide their costumes under bulky winter coats. There were also lots of rainy Halloweens that soaked kids to the bone. But we figured it out then and still carried on. And we’ll figure it again this year despite the limitations that COVID brings. With Discovery’s commitment to engaging its employees and celebrating its people, we’re sure that Halloween 2020 will be another one for the Discovery history books!

Jan GedminasDiscovery’s pandemic-style Halloween
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Jeffrey Fasy joins Discovery Health Partners as Chief Financial Officer

ITASCA, IL (September 29, 2020) — Discovery Health Partners has tapped Jeffrey Fasy as its new Chief Financial Officer. Fasy brings decades of strategic financial management and financial analytics capabilities, along with robust experience in healthcare technology and data-centric organizations.

“We are pleased to add Jeff to our executive team,“ said Discovery CEO Jason Brown. “His skill set combines growth management expertise and deep appreciation for delivering continued client value. Jeff will be strong leader and help us navigate toward our overall key results.”

“I’m thrilled to have landed at Discovery,” commented Fasy. “We have great people and a very strong foundation to build on. I’m looking forward to helping the team sharpen their focus on client value, which I believe is the way we all win—our clients, employees, investors, and Discovery.”

Fasy most recently served as SVP, Financial Planning and Analysis, for nThrive, a revenue cycle management company for health care providers, and as Vice President of Revenue Assurance and Global Financial Planning and Analysis for Cotiviti, a solutions and analytics company for healthcare companies. Prior to those, Fasy held a variety of financial leadership roles at companies such as Equifax, SNF Holding Company, Kemira Chemicals, UCB, Inc., and Procter & Gamble.

Fasy’s appointment follows other recent significant growth news coming out of Discovery, including its recent acquisition of Consova and its seventh consecutive placement on the Inc. 5000 list of fastest growing companies in America.

About Discovery Health Partners

Discovery Health Partners’ mission is to deliver unique, actionable analytic insights and technology-powered solutions to help healthcare payers improve payment integrity, increase revenue optimization, and maximize efficiencies. Serving more than 80 health plans across the U.S., including nine of the 10 largest U.S. health plans, Discovery has been recognized consistently for its growth and innovation—earning a spot on the Inc. 5000 list seven years in a row, the Crain’s Fast 50 four times, and a prestigious FutureEdge 50 Award from IDG for innovations in machine learning. For more information on Discovery Health Partners, go to www.DiscoveryHealthPartners.com.

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Discovery Health PartnersJeffrey Fasy joins Discovery Health Partners as Chief Financial Officer
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Award-winning Irena Trajkovski’s superpower is her team

Irena Trajkovski, Senior Technical Project Manager at Discovery, is a winner of this quarter’s Accountability in Action award. For Irena and many in IT, sitting in front of a computer screen all day can make it difficult to see the big picture and understand how their work helps the company achieve its goals. That all changed when Discovery implemented its accountability program. Irena said, “It makes my work more meaningful. It’s motivating to know that what I do as a project manager contributes to Discovery’s larger goals.”

Beginning in 2019, Discovery built a culture of accountability that helps employees think and act in new ways to achieve key company results. The program is founded on four best practices of accountability:

  • Identifying gaps in execution
  • Personally owning responsibilities and aligning them to the company’s key results
  • Creatively and collaboratively working on solutions
  • Actively executing on solutions while building an environment of trust

Irena embodies these traits in her work. In March 2020, Irena led a special project to convert COB client data from an existing platform to the company’s new ReThink tool. The new data analytics platform gives claims auditors the tools they need to work more efficiently and more easily identify recovery opportunities for clients. Crucial to the success of the program was migrating data to the new platform and ensuring its accuracy without interrupting auditors’ work.

The accountability program played a key role in the success of the project.


“The accountability program changed the perspective of project management,” said Irena. “It empowers everyone, regardless of their role, to know that they can make an impact. If they see something, they can take the initiative to do something.”


The program helps employees identify whether their behavior is “above the line” or “below the line,” Irena explained. “We can call out ‘below the line’ behavior, encouraging others and examining what we can do personally to stop complaining about circumstances and, instead, go the extra mile. That has been very impactful for me as a project manager and for the whole team.”

One example of this happened when Irena and her team lacked quality assurance resources to test their work. Rather than letting it stop them, the team asked themselves what they could do about it. They identified someone on the team who had a similar skill set and took the initiative to fill that role.

When asked about the impact of the program, Irena said, “It has really provided a breath of fresh air for our company and inspires and empowers people to feel like they can make a difference. It connects our work to the company’s mission and goals.”

Irena credits her team for her success with the accountability program. “My superpower is my team,” she said. “I work with a team of talented individuals. When they are doing their best, it motivates me to do my best.”

When she’s not busy at work, Irena is busy at home with two toddlers, ages two and three. She enjoys going on nature walks with her husband and kids, doing daily yoga or Pilates, and trying new recipes in the kitchen.


If you’d like to learn more about the steps to accountability and building this kind of culture at your organization, we recommend the book The Oz Principle.

Discovery Health PartnersAward-winning Irena Trajkovski’s superpower is her team
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Discovery Health Partners named a “Top 100 Finalist” in the Chicago Innovation Awards program

ITASCA, IL (September 16, 2020) – Discovery Health Partners has achieved a spot as a “Top 100 Finalist” in the Chicago Innovation Awards program. Discovery is nominated in the “Innovations in Healthcare” category and it is the company’s second time making this exclusive list. In its 19th year, the Chicago Innovation Awards has a history of recognizing the most innovative products and services in the Chicago region.

Discovery is being recognized for its case open logic machine learning initiative as part of its claims ranking process within its Subrogation practice. Already acknowledged as an innovation leader in healthcare by IDG-CIO earlier this year in their FutureEdge 50 program, Discovery’s case open logic initiative leverages its decade of case outcomes data to fuel a subrogation model that eliminates hours of manual work, results in more accurate case identification, and reduces member friction.

As a Chicago Innovation Awards Top 100 finalist, Discovery will participate virtually in the Chicago Innovation Awards final event on October 19, 2020, where winners in each category will be announced.

About Discovery Health Partners

Discovery Health Partners’ mission is to deliver unique, actionable analytic insights and technology-powered solutions to help healthcare payers improve payment integrity, increase revenue optimization, and maximize efficiencies. Serving more than 80 health plans across the U.S., including nine of the 10 largest U.S. health plans, Discovery has been recognized consistently for its growth and innovation—earning a spot on the Inc. 5000 list seven years in a row, the Crain’s Fast 50 four times, and a prestigious FutureEdge 50 Award from IDG for innovations in machine learning. For more information on Discovery Health Partners, go to www.DiscoveryHealthPartners.com.

Discovery Health PartnersDiscovery Health Partners named a “Top 100 Finalist” in the Chicago Innovation Awards program
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Award winner Christine Garcia knows accountability isn’t a solo act

One way that Discovery delivers on its core values of reliable results, trusted quality, and profound client value is by building a culture of accountability. Discovery has invested in a comprehensive accountability model based on the concept that when people take personal ownership of the company’s goals and accept responsibility for their own performance, they work at a higher level to ensure their own success and the company’s overall success. Each quarter, Discovery’s Accountability in Action award recognizes Discovery employees who demonstrate they have a stake in the company and who go above and beyond to contribute to the company’s key results by living the “what else can I do?” attitude.

This quarter’s Accountability in Action award recipient is Christine Garcia, Senior Director of Shared Services and Quality Management at Discovery. Christine received the award for implementing improvements that positively impact all four of Discovery’s Key Results for 2020. In her seven years with Discovery—starting as a legal assistant and working her way up through a variety of positions and departments—Christine has gained extensive knowledge of Discovery’s day-to-day processes. She has seen first-hand how each individual and team can impact clients. When Christine took over as head of Shared Services, she drew on that experience and immediately set to work to identify opportunities for improvements, including process efficiencies and incoming mail handling processes that better meet client expectations. She also invested time in employee communication and development, providing continuous support and promoting talented supervisors and team leads, whom she credits for helping her earn this award.


“I’m very honored to receive the Accountability in Action award, but I know it wasn’t a solo effort. The collaboration and teamwork of many talented people in the company helped get me here,” she says.


Christine also credits the company’s Accountability in Action program itself as a big part of her success. She notes that since the accountability program began, she has seen a significant shift away from emphasizing individuals’ roles and contributions and, instead, toward a more collaborative mindset. By tying accountability to key enterprise metrics, the program has made individuals more aware of their everyday impact.

“Accountability is everyone’s responsibility, and the program has actually made my job easier because everyone is in lockstep now and looking at everything they do with an eye on accountability. Discovery has done a great job of supporting this program and continuing to build a culture that challenges everyone to consider if what they are doing is truly contributing to our goals. This focus helps to evaluate improvements and implement ones that create a more positive impact,” Christine explains.

For Christine, having oversight of the call center, settlement and recovery processes, user acceptance testing for program enhancements, and quality auditing programs has helped her gain a more a holistic view of how individuals and team actions impact the entire organization. It has also created more transparency and enabled Christine to position herself as a go-to resource for many other departments. “The program encourages others to reach outside their given roles and share their skills and ideas when they see an opportunity,” she says.

Christine is currently a student in the Loyola School of Law Weekend Executive program, and she plans to use her Accountability in Action cash award and extra day off with pay toward her education. True to her views on personal accountability, says she will use her law degree to continue fighting healthcare waste, fraud, and abuse at Discovery. When she’s not studying, she enjoys creative outlets including music and art and spending time with her two cats and one golden retriever.


If you’d like to learn more about the steps to accountability and building this kind of culture at your organization, we recommend the book The Oz Principle.

Discovery Health PartnersAward winner Christine Garcia knows accountability isn’t a solo act
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Award-winning Discovery employee proves that small acts of accountability make a big impact

When a company sets hefty goals to deliver profound client value and create highly engaged employees, it’s not enough to communicate those goals to everyone. To be transformational, every single employee must be 100% committed to contributing to the company’s goals. 

Discovery has invested in a comprehensive accountability model based on the concept that when people take personal ownership of the company’s goals and accept responsibility for their own performance, they work at a higher level to ensure their own success AND the company’s overall success. 

Working with the culture management firm Partners in Leadership, Discovery has built a culture of accountability by sponsoring training workshops and holding weekly small-group huddles that let employees work on the four best practices of accountability—recognizing when there are gaps in execution, fully and personally owning responsibilities and aligning them to the company’s key results, creatively and collaboratively working on solutions, and actively executing on the solution while building an environment of trust.

“As I like to say, accountability is every Discovery employee’s best friend,” says Phil Garrison, VP of Human Resources at Discovery and the executive sponsor of the company’s accountability program. “For each of us at Discovery, the principles of accountability give us easy-to-use tools to improve our individual work performance, share honest feedback with each other, and contribute very directly to the company’s overall goals.  The concepts are so foundational, they can even benefit us in our personal relationships.”

Discovery has integrated the model into many aspects of the company’s processes, onboarding, and expectations, and accountability is a cornerstone of the company’s culture. The company’s new Accountability in Action award is one example.

Each quarter, this award recognizes Discovery employees who demonstrate they have a stake in the company and go above and beyond to contribute to the company’s key results by living the “what else can I do?” attitude.

The first-ever recipient of Discovery’s new Accountability in Action award is Beverly Orwig, an MSP Recovery Specialist who has been with Discovery less than a year. 

Beverly received the award—which includes a cash reward, an extra day off with pay, and other perks—for a small gesture done consistently at a challenging time for her team. When COVID-19 hit, Beverly recognized that the pandemic was causing a lot of stress for her coworkers and they were struggling to keep a positive mindset. She asked herself what else she could do to stand out, to make a difference. Beverly took it upon herself to start each morning by posting a positive message to motivate her team, help them push through the challenges, and hit their goals. Focusing on how the team was reacting to the new environment caused by COVID-19, Beverly knew that it can be very hard for people to stay engaged, stay aligned to company goals, and maintain a connection with the team. Beverly’s positive communication among the team members promoted the understanding that the team had the ability and would be able overcome obstacles.

Commenting on receiving the award, Beverly says, “I was beaming—winning made such an impact on me! It made me realize that one individual employee can make such a big difference in the company. This company empowers me every day. It’s what makes Discovery who we are—everyone pushing each other to continue the momentum, to move forward in the same direction.”

Beverly credits her supervisor Shawn Daniels with inspiring her and driving her motivation. “I never want to disappoint him,” Beverly explains. “When he sets a goal for me, well, I’m going to push to overachieve that goal. He takes a personal interest in me and my success and is consistently available to help me.”

Beverly feels she is succeeding at Discovery because of the tools and transparency that the company provides. “Discovery gives me all the tools I need and empowers me to do my job every day,” she says. If I don’t know something, there’s transparent management all the way up to the top to get questions answered. It doesn’t get better than that.” 

“I want to be here…I want to come here every day. How many people can say that? I love coming to work every day.”

When she’s not demonstrating accountability at work, Beverly is a murder-mystery bookworm; enjoys Blues, jazz, and swing music; and spends weekends baking and cooking great dishes.


Discovery has built a culture of accountability throughout the company and created a quarterly award to recognize employees that have a stake in the company and go above and beyond by living the “what else can I do?” attitude.

Congratulations to Q1 2020 Accountability in Action award runners-up!

Christine Garcia, Accountability in Action award runner-up
“Christine works to get the issues fixed rather than come up with temporary solutions. She is in constant contact and responds within minutes, often working late to make sure issues are resolved.”
Chad identified ways that Discovery’s platform could better support the business. He immediately took ownership and spearheaded the development of an app in record time—in addition to his day job.

If you’d like to learn more about the steps to accountability and building this kind of culture at your organization, we recommend the book The Oz Principle.

Discovery Health PartnersAward-winning Discovery employee proves that small acts of accountability make a big impact
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Core values help Discovery’s Subrogation team navigate the pandemic

The end of June marks National Subro Professionals’ Day—in honor of these experts, Discovery is celebrating the month of June by turning the spotlight on a few of our very own subrogation professionals who make a unique difference in the value we’re able to deliver to our clients.

Breanna Zima is a Subrogation Operations Manager. She is responsible for helping the Discovery Subrogation team deliver on the company’s core values, including reliable results, trusted quality, and profound client value. A member of the Discovery family for almost five years, Breanna shares with us how the COVID-19 pandemic has impacted her personally and professionally.

At the Discovery holiday party last December, my fiancé and I took a picture wearing 2020 sunglasses. I was thinking “2020 is going to be the best year yet!” We’ve been together for 12 years, have been planning our wedding for over a year, and were almost at the finish line. Little did any of us know what was in store for us right around the corner. The COVID-19 pandemic rocked everyone to the core and created obstacles most never imagined. Two weeks into the reality of the pandemic, my fiancé and I were faced with the difficult decision to postpone our wedding. We were devastated. We allowed ourselves to be sad for a time, but then picked ourselves up and focused on what we can control. My work as a Subrogation Operations Manager at Discovery has helped me navigate through these tough times. 

Subro professional 2020

I manage the paralegals on the recovery side who review applicable statutes, analyze case law, and negotiate resolutions that are most favorable for our clients. The commercial, Medicaid, and Medicare lines that I manage require specific skill sets and adaptability, which is especially needed during these challenging times.  

Many of us don’t even realize how this pandemic has changed us as people. COVID-19 has tested my strength and ability as a leader. It has been hard to stay motivated. Not leaving your home for weeks at a time causes fatigue, pessimism, and a plethora of excuses NOT to do what we are responsible to do. What has helped me the most is staying organized and dedicated to my team members. I rely on them, and they rely on me. Period. 

Back in April 2019, the Discovery Subrogation department went through the transition of moving to a remote workforce. So when the pandemic hit, I naively thought there wouldn’t be much change for us as a team. But surprisingly, our team mentality has shifted its perspective in an immensely positive way. Conversations and support among teams has greatly increased, and we now host more video calls than ever before. It is great to start our meetings with friendly, smiling faces! I try to make it a point to spend time asking everyone how they are doing, really pausing for answers, discussion, and support for one another. 

Keeping our core values in mind—delivering reliable results, trusted quality, and profound value for our clients—is key for me to stay focused and positive on a daily basis. As the G.O.A.T. Michael Jordan says “If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”  We’ve been using the pandemic as an opportunity to focus on pending and settled files and clearing those out. With our focus on recoveries, our team’s productivity has actually improved throughout the pandemic, and that’s showing up in recoveries for our clients. 

With many courts closed during the pandemic, our team has been picking up the phone and working with attorneys to resolve as many cases as we can. I’ve also been having more phone conversations with clients to add a human element to the conversations and make it more of a dialog and let them know we are here supporting them. And our offshore team has done an excellent job of reaching out to those we haven’t heard from in a while to get older files resolved.

I’ve noticed that parties are showing each other more compassion during negotiations and being more flexible. We’ve move from fax-based communications to emails so parties can negotiate back and forth more easily. We still have a lot of work to do, but I am proud to have the folks on the Subrogation team stand with me!

The pandemic has reinforced that I am a strong person and can handle whatever God places on my path, and I truly love this company and those who are a part of it. Most importantly, what keeps me going is my gratitude to have my career, a roof over my head, food on my table, and people in my life that have my back. 

We cannot anticipate what the rest of 2020 has in store for us, and given the climate of our nation, all I can hope for is that love spreads and positive change marches forward for everyone. What I do know is that throughout Discovery’s history, we have found ways to build strong bonds, overcome obstacles, and stay positive. I know we will continue to do so!

To learn more about what makes Discovery’s Subrogation solution unique, visit our Subrogation page or contact our team today.

Breanna ZimaCore values help Discovery’s Subrogation team navigate the pandemic
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Discovery Subrogation is where I find my passion

The end of June marks National Subro Professionals’ Day—in honor of these experts, Discovery is celebrating the month of June by spotlighting some of our very own Subrogation professionals who make a unique difference in the value we’re able to deliver to our clients.

Lisa Baldwin is a Subrogation Operations Team Lead. She is responsible for helping the Discovery Subrogation organization deliver on the company’s core values, including reliable results, trusted quality, and profound client value. A member of the Discovery family for two years, Lisa shares how Discovery has fed her passion for subrogation. 

To quote Bishop T. D. Jakes, “If you can’t figure out your purpose, figure out your passion. For your passion will lead you right into your purpose.” I know that’s true in my personal life, because managing a Kiss tribute band with my husband allows me to enjoy my passion for that type of music. I’ve also learned this to be true in my professional life. I found that my love for the legal field and negotiations has made subrogation a perfect professional fit for me.  

With six years of subrogation experience under my belt, it’s apparent that I’ve found my passion! At Discovery, I am able to share what I’ve learned to help the company shine. One of the reasons I came to Discovery was for the opportunity to help grow and mature our subrogation practice. The transition was perfect because we have a very diversified employee base of people like me who are working together toward continuously implementing best-practice processes and procedures, instead of just sticking with the status quo.

Now in my second year with Discovery, in March I became team lead. This is a newer role that was created for the purpose of focusing on productivity. I have responsibility for day-to-day activities with the subrogation specialists, and I also handle files as a Senior Paralegal. This has helped the team become more efficient so we can expedite the whole process for clients. We also work with the IT department to do user acceptance testing to ensure proper functionality of our processes and procedures prior to them going into live production. This improves the capabilities of our case management platforms, which also benefits clients.  

Being a mid-sized company in the subrogation world has lot of advantages. It gives employees equal opportunities to help shape our success and contribute ideas. It requires a lot of hard work, but here at Discovery, we collectively pull together and work to find the best solutions for the issues at hand. We are always working to find ways to deliver more value for our clients. 

In our Subrogation organization, we have an Idea Forum that’s open for everyone to submit their ideas for management to review and potentially implement. I must admit, I love the challenge of coming up with new ideas and then finding out one of my ideas was chosen! Some of the successful policies and procedures that I brought to the Idea Forum are already being implemented in our department. One of these is holding team lead roundtables where we bring in paralegals and leverage their knowledge, review case files, and discuss issues. These roundtables help us leverage our in-house subrogation expertise, level up our team’s knowledge, and, ultimately, serve our customers more effectively. 

It’s very rewarding to be able to contribute to progress and efficiencies within the Discovery Subro organization. Our leadership is very focused on engaging the whole team to ensure we’re bringing our best responses and results to our clients. It’s amazing to experience all the ways the Discovery Subro organization feeds my professional passion and encourages that passion to grow!

To learn more about what makes Discovery’s Subrogation solution unique, visit our Subrogation page or contact our team today.

Lisa BaldwinDiscovery Subrogation is where I find my passion
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Thriving during unsettling times

At the beginning of 2020, I had the pleasure of being interviewed by Authority Magazine on the things I do to thrive in the areas of body, mind, and heart. 

You can read the full interview here. 

Oh boy, how the world has changed since January! From the COVID-19 pandemic and shelter-in-place orders to racial injustices and protests, we live in an unsettling and different world. 

As I reflect on how I answered the question “how do I thrive?” in the original interview, it’s comforting to see that some of the things I hold most dear—Friday pizza night dates with my husband, family time, red wine!—are the same things that sustain me in our new world order. Of course, I’ve had to add some creative tweaks to my routine, but I’ve also found some new ways to continue to thrive amid COVID and this time of uncertainty.

I’ve captured my updated thoughts in this video—I hope you enjoy and find some inspiration that helps you to thrive!

Heather RodemannThriving during unsettling times
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Discovery Subrogation is like a family

The end of June marks National Subro Professionals’ Day—in honor of these experts, Discovery is celebrating the month of June by spotlighting some of our very own Subrogation professionals who make a unique difference in the value we’re able to deliver to our clients.

Sarah Kawash is Discovery’s Subrogation Specialist Manager. Sarah leads the onshore and offshore Subrogation Specialists in case development work and is responsible for helping her team deliver on the company’s core values, including reliable results, trusted quality, and profound client value. A member of the Discovery team for over six years, Sarah shares with us why Discovery continues to feel like a family.

Discovery Subrogation feels like a family

I always say that I’ve grown up at Discovery over the past 6 years, and my second family has been right here beside me the whole time. When I started at Discovery, I was fresh out of college with only prior restaurant work on my resume. Discovery introduced me to individuals that took me under their wing and showed me what corporate life was all about. The company has grown exponentially since I started in 2014, but the closeness I have always felt within the Subrogation department has not changed at all. While we are all here working to support our company and our clients, we’re also here to support our teams and each other. 

Like a family does, our Discovery team celebrates accomplishments and milestoneswhether it’s hitting metrics for the week, learning a new client, welcoming grandbabies, buying a new house—we’re all here, cheering each other on. I learned early on that my relationships with coworkers didn’t have to stop at business-related things.  Right away I experienced the support we give each other on everything, always.

The past few years, my Subro family and I have gone through it all together. When we raised performance metrics for our Subro Specialists, some of the team’s initial reaction was that the new targets weren’t achievable. Others on the team stepped up and cheered on those who were in doubt, offering support by motivating and convincing them we could not just meet, but exceed the new targets by applying our great work ethic. Now a year after the new goal was established, the team as a whole is overperforming on average and we continue to push and support each other to hit even higher. 

Discovery is very committed to setting and meeting high quality standards for our clients. Over the last nine months, the entire Subro team (not just the Specialists) have hit above and beyond our quality goals! One reason we’ve been able to accomplish this is because when someone is struggling, the teams work with one another, helping each other out, showing they have faith in their abilities and believe they can do it and achieve their goals. And the times when everyone on the team hits their individual goals—well, then it’s a real party and truly a celebration for us all! 

There are also the challenging times, to be sure. When things like the global pandemic take over our personal and professional lives, it’s easy to be negative. What I’ve seen from my Discovery family is that they’ll always do whatever it takes to help us stay positive. I am not saying negativity or going below the line doesn’t happen, but it never lasts long. We are truly all in it together—listening, learning, and pushing through.

Work goals and metrics aside, the personal support I see and feel from my coworker family shines the brightest. Two years ago, one of our Paralegals passed awayshe was like my second mom. A few weeks ago, we lost yet another Paralegalagain, she was like family. Each time was hard, and I would be lying if I said it has gotten easier. It never will. Having such a close-knit work familyeveryone coming together, telling stories, sharing pictures, reaching out, praying for each otherit makes the hardest things bearable. The texts and chats of people extending a hand or just reaching out to see if you are okay, these are moments I will treasure and remember forever.

Like most families, we know how to have a good time and celebrate here at Discovery! When one of our own was deployed this past April, the team gathered for a virtual happy hour to send her off. Additionally, one of the ladies on the team just became a grandmother for the first timeI absolutely love receiving texts of grandbaby pictures! If I’m having a bad day or just need to vent, I know I can message one of my peers and they’ll talk it out with me. I’ve gained so many close friends since my start at Discovery, and no doubt there will be more to come.

We all came to Discovery for a job, a career. I stay for the family I never expected to gain.

Sarah KawashDiscovery Subrogation is like a family
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