LaunchPoint, Discovery parent, named to Inc. 5000 list

Healthcare payer interest in payment and revenue integrity solutions drive sustained growth

 

ITASCA, IL (August 16, 2017) – LaunchPoint, a provider of cloud-based information-driven solutions for healthcare organizations and parent company of Discovery Health Partners and Ajilitee, today announced it has been named one of the fastest-growing private companies in the U.S. for the fourth year in a row, according to Inc. Magazine’s annual Inc. 5000 list. LaunchPoint’s three-year growth rate has earned it a place on the list since 2014, when it debuted at #100; 2016’s placement was #4719 among the fastest-growing private firms in the U.S. According to Inc. Magazine, only one in ten companies who have earned a spot on the Inc. 5000 list repeat that achievement four times.

“We’re honored to be part of the Inc. 5000 community for the fourth straight year and appreciate this recognition of our growth and marketplace success,” said Terrence M. Ryan, Chairman of the Board. “It is an exciting time to be in the healthcare industry, and we will continue to reach for exceptional standards of quality, client service, and results for our payment and revenue integrity clients.”

LaunchPoint serves more than 60 health plans nationwide through its Discovery Health Partners division, including five of the top ten health plans in the United States and 12 Blue Cross/Blue Shield plans. The company has added a dozen new clients year to date.

About LaunchPoint

LaunchPoint operates businesses that provide cloud-based information-driven solutions for healthcare organizations. Its two divisions are Discovery Health Partners, a provider of payment and revenue integrity solutions for healthcare payers, and Ajilitee, a healthcare information and analytics consulting business. LaunchPoint has repeatedly been named a fast-growth technology innovator by Inc. 5000, which recognizes the country’s fastest growing companies; by Crain’s Chicago “Fast 50” list of fastest growing companies in the Chicagoland area; and as a finalist in the Chicago High-Tech Innovation Awards.

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Discovery Health PartnersLaunchPoint, Discovery parent, named to Inc. 5000 list
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Discovery Health Partners adds new healthcare clients

Demand for Medicare Secondary Payer (MSP) Validation solution drives growth

 

ITASCA, IL (March 14, 2017) – LaunchPoint division Discovery Health Partners, a provider of payment integrity and population risk management solutions for healthcare payers, added 16 clients in 2016 for its Medicare Secondary Payer (MSP) Validation solution.  MSP Validation, honored two years in a row as a top 100 finalist in the Chicago Innovation Awards, helps Medicare Advantage plans recoup millions of dollars to their bottom lines by ensuring the accuracy of healthcare premiums paid by Centers for Medicare and Medicaid Services (CMS) for members with other health insurance.  In the last three years, Discovery has restored more than $150 million in underpaid premiums for its MSP Validation clients.

“SummaCare’s experience with the Discovery team was an award-winning experience as their staff was well-trained and professional, provided great customer service, and most of all improved our financials through their MSP Validation process,” said Rick Alexsonshk, Manager, Financial Reconciliation, SummaCare, a regional health plan offering a full range of health insurance services.  “It was a totally enjoyable and profitable experience that I would recommend to other health plans!”

MSP Validation combines the expertise of healthcare payment integrity experts and powerful MSP software residing on Discovery’s Healthcare Analytics Platform. “Our proven process covers identification of open MSP records, validation of primacy, ECRS submissions, response monitoring, and premium reconciliation,” said Paul Vosters, Discovery President. “Not only does it deliver near-perfect premium restoration success within a matter of months, it also enables clients to correct inaccurate eligibility information so they receive correct premiums and pay claims correctly in the future.”

Discovery Health Partners is the market leader in MSP Validation, with more than 35 national and regional health plans on its client roster, representing a third of all Medicare Advantage plans with at least 5,000 lives. New clients in 2016 include Commonwealth Care, Health Alliance Plan of Michigan, Health First Health Plan, Vantage Health, and four Blue Cross/Blue Shield plans, among others. In Q1 of 2017, Discovery added one of the top 5 health plans in the nation to its roster of MSP Validation clients.

The MSP Validation solution is typically delivered as an outsourced business process with Discovery experts managing the entire process on behalf of the client. It is often provided as a supplemental offering that complements clients’ existing efforts to help restore more. Clients can also subscribe to the service as cloud-based software to manage the MSP process in-house, with their own staff.   Many choose to take over ongoing maintenance after Discovery manages the initial restoration effort.

About Discovery Health Partners

Discovery Health Partners, a division of LaunchPoint, offers payment and revenue integrity and risk management solutions that help health payers improve revenue, avoid costs, and influence member well-being.  We offer a unique combination of deep healthcare expertise and analytics-powered technology solutions to help our clients improve operational efficiency, achieve financial integrity, and generate measurable results.  .

 

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Discovery Health PartnersDiscovery Health Partners adds new healthcare clients
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Delivering quality service to health plans without the babysitting

 

Maintaining a high level of customer service and solution quality is challenging in any industry. And because our customers are in the highly-regulated market of healthcare and health insurance products, the services and outcomes we provide are under almost as much scrutiny as the plans we serve. And when you consider that many of our health plan clients are managing their own large teams of people and multiple vendors, it is increasingly important for vendors like us to deliver results quickly without a lot of babysitting. So how can a client be assured they are going to get the quality results they expect without holding their vendor’s hand the entire way through the project? Look for a vendor that has made attention to these several areas a priority:

Project management rigor

Does the vendor have a project management organization (PMO) that defines and maintains standards for project management within the organization? Even the most straight-forward implementations have many moving parts: staff to coordinate, multiple data files to integrate, and processes to align. The vendor’s PMO can manage these efforts with the goal of increasing efficiency, minimizing costs, and improving overall project delivery time and budget.

Quality management oversight

Having a quality management team involved in the oversight of projects and project quality can drive consistency of and accountability for best practices and validity of the payment integrity work as a whole.  Quality oversight applies to multiple facets of payment integrity, including process rigor, call center outreach, letter generation, and data quality to drive the right level of analytics. A model I recommend is having the quality management team led by General Counsel and/or a Chief Privacy Officer and reporting results to the executive team, board of directors, and clients.  This group should work closely with all departments to make sure quality delivery and client satisfaction are the foundation of every endeavor.

Account management bench strength

Making sure vendors have an account management group in addition to a project manager or sales contact can help ensure projects run smoothly, on time, and that client concerns are addressed effectively with the client’s best interests at heart. This single point of contact should manage all aspects of the client relationship, from implementation through execution and reporting. This includes tailoring projects to meet specific needs and acknowledges that each project and client for that vendor is unique and requires individual attention. Ideally, this team would be empowered to bring in the right subject matter experts to manage the client’s more complex  or individualized needs.

Employees: recruiting and benefits

Bringing on new clients and implementing ongoing solutions for existing clients creates constant demand to grow vendor staff. Making sure that your vendor has a system in place to properly manage and grow the recruiting team should be a priority as it can directly impact their ability to staff and execute client projects. Knowing the vendor has senior-level recruiters in place to implement creative and effective solutions to balance client needs with staff will provide clients with better service and long-term flexibility to support project peaks and staff unique project needs.

Technology power for a strong foundation

To service customers in a data-sensitive industry such as healthcare, security and HIPAA-compliance are critical. Attention to detail and procedure is crucial and the vendor’s technology should reflect an emphasis on security.  Vendor’s technology platforms should be able to provide the most secure results for customers while being able to quickly and cost-effectively scale and support client demands without compromising client expectations. HITRUST CSF is a risk- and compliance-based security framework widely adopted by the healthcare industry as the best practice framework of prescriptive and scalable security controls. I recommend asking your vendor if they are HITRUST certified, which will give you an added level of confidence in the vendor’s strength.

Thrilling clients with great results and outstanding service should always be a priority, but often vendors fall short when they don’t have the internal systems and process in place that make customer needs and outcomes a priority.  By focusing on critical client project priorities such as project management and quality, deep bench strength in account management, careful recruiting practices, and technology foundation, vendors are able to grow and scale seamlessly with their clients and meet and exceed client expectations and outcomes.

 

 

 

Paul VostersDelivering quality service to health plans without the babysitting
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