Intelligent subrogation at work
A western region Blues health plan wanted to modernize its subrogation operation and empower the in-house team to work more efficiently and deliver better results.
As part of this effort, the health plan wanted to move from paper storage to state-of-the-art integrated case management, and from manual reporting to user friendly, on-demand
analytics. It also wanted to support and enhance existing prepayment processes in addition to creating a stronger recovery-based model. Very importantly, the health plan wanted to maintain control over the recovery process by relying on its in-house team.
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