The end of June marks National Subro Professionals’ Day—in honor of these experts, Discovery is celebrating the month of June by spotlighting some of our very own Subrogation professionals who make a unique difference in the value we’re able to deliver to our clients.
Lisa Baldwin is a Subrogation Operations Team Lead. She is responsible for helping the Discovery Subrogation organization deliver on the company’s core values, including reliable results, trusted quality, and profound client value. A member of the Discovery family for two years, Lisa shares how Discovery has fed her passion for subrogation.
To quote Bishop T. D. Jakes, “If you can’t figure out your purpose, figure out your passion. For your passion will lead you right into your purpose.” I know that’s true in my personal life, because managing a Kiss tribute band with my husband allows me to enjoy my passion for that type of music. I’ve also learned this to be true in my professional life. I found that my love for the legal field and negotiations has made subrogation a perfect professional fit for me.
With six years of subrogation experience under my belt, it’s apparent that I’ve found my passion! At Discovery, I am able to share what I’ve learned to help the company shine. One of the reasons I came to Discovery was for the opportunity to help grow and mature our subrogation practice. The transition was perfect because we have a very diversified employee base of people like me who are working together toward continuously implementing best-practice processes and procedures, instead of just sticking with the status quo.
Now in my second year with Discovery, in March I became team lead. This is a newer role that was created for the purpose of focusing on productivity. I have responsibility for day-to-day activities with the subrogation specialists, and I also handle files as a Senior Paralegal. This has helped the team become more efficient so we can expedite the whole process for clients. We also work with the IT department to do user acceptance testing to ensure proper functionality of our processes and procedures prior to them going into live production. This improves the capabilities of our case management platforms, which also benefits clients.
Being a mid-sized company in the subrogation world has lot of advantages. It gives employees equal opportunities to help shape our success and contribute ideas. It requires a lot of hard work, but here at Discovery, we collectively pull together and work to find the best solutions for the issues at hand. We are always working to find ways to deliver more value for our clients.
In our Subrogation organization, we have an Idea Forum that’s open for everyone to submit their ideas for management to review and potentially implement. I must admit, I love the challenge of coming up with new ideas and then finding out one of my ideas was chosen! Some of the successful policies and procedures that I brought to the Idea Forum are already being implemented in our department. One of these is holding team lead roundtables where we bring in paralegals and leverage their knowledge, review case files, and discuss issues. These roundtables help us leverage our in-house subrogation expertise, level up our team’s knowledge, and, ultimately, serve our customers more effectively.
It’s very rewarding to be able to contribute to progress and efficiencies within the Discovery Subro organization. Our leadership is very focused on engaging the whole team to ensure we’re bringing our best responses and results to our clients. It’s amazing to experience all the ways the Discovery Subro organization feeds my professional passion and encourages that passion to grow!