As Discovery’s Subrogation Specialist Manager, Sarah leads the onshore and offshore Subrogation Specialists in case development. Working on inventory that spans a multitude of health plan clients, Sarah is responsible for helping her team deliver on the company’s core values, including reliable results, trusted quality, and profound client value.
The end of June marks National Subro Professionals’ Day—in honor of these experts, Discovery is celebrating the month of June by spotlighting some of our very own Subrogation professionals who make a unique difference in the value we’re able to deliver to our clients.
Sarah Kawash is Discovery’s Subrogation Specialist Manager. Sarah leads the onshore and offshore Subrogation Specialists in case development work and is responsible for helping her team deliver on the company’s core values, including reliable results, trusted quality, and profound client value. A member of the Discovery team for over six years, Sarah shares with us why Discovery continues to feel like a family.
I always say that I’ve grown up at Discovery over the past 6 years, and my second family has been right here beside me the whole time. When I started at Discovery, I was fresh out of college with only prior restaurant work on my resume. Discovery introduced me to individuals that took me under their wing and showed me what corporate life was all about. The company has grown exponentially since I started in 2014, but the closeness I have always felt within the Subrogation department has not changed at all. While we are all here working to support our company and our clients, we’re also here to support our teams and each other.
Like a family does, our Discovery team celebrates accomplishments and milestones—whether it’s hitting metrics for the week, learning a new client, welcoming grandbabies, buying a new house—we’re all here, cheering each other on. I learned early on that my relationships with coworkers didn’t have to stop at business-related things. Right away I experienced the support we give each other on everything, always.
The past few years, my Subro family and I have gone through it all together. When we raised performance metrics for our Subro Specialists, some of the team’s initial reaction was that the new targets weren’t achievable. Others on the team stepped up and cheered on those who were in doubt, offering support by motivating and convincing them we could not just meet, but exceed the new targets by applying our great work ethic. Now a year after the new goal was established, the team as a whole is overperforming on average and we continue to push and support each other to hit even higher.
Discovery is very committed to setting and meeting high quality standards for our clients. Over the last nine months, the entire Subro team (not just the Specialists) have hit above and beyond our quality goals! One reason we’ve been able to accomplish this is because when someone is struggling, the teams work with one another, helping each other out, showing they have faith in their abilities and believe they can do it and achieve their goals. And the times when everyone on the team hits their individual goals—well, then it’s a real party and truly a celebration for us all!
There are also the challenging times, to be sure. When things like the global pandemic take over our personal and professional lives, it’s easy to be negative. What I’ve seen from my Discovery family is that they’ll always do whatever it takes to help us stay positive. I am not saying negativity or going below the line doesn’t happen, but it never lasts long. We are truly all in it together—listening, learning, and pushing through.
Work goals and metrics aside, the personal support I see and feel from my coworker family shines the brightest. Two years ago, one of our Paralegals passed away—she was like my second mom. A few weeks ago, we lost yet another Paralegal—again, she was like family. Each time was hard, and I would be lying if I said it has gotten easier. It never will. Having such a close-knit work family—everyone coming together, telling stories, sharing pictures, reaching out, praying for each other—it makes the hardest things bearable. The texts and chats of people extending a hand or just reaching out to see if you are okay, these are moments I will treasure and remember forever.
Like most families, we know how to have a good time and celebrate here at Discovery! When one of our own was deployed this past April, the team gathered for a virtual happy hour to send her off. Additionally, one of the ladies on the team just became a grandmother for the first time—I absolutely love receiving texts of grandbaby pictures! If I’m having a bad day or just need to vent, I know I can message one of my peers and they’ll talk it out with me. I’ve gained so many close friends since my start at Discovery, and no doubt there will be more to come.
We all came to Discovery for a job, a career. I stay for the family I never expected to gain.
Sarah KawashDiscovery Subrogation is like a family