Discovery Health Partners will co-present with Humana at the NASP 2019 Annual Conference
Date: October 27-30, 2019
Location: Gaylord National Resort & Convention Center, Washington, DC
The NASP 2019 Annual Conference features over 60 educational sessions among 9 subrogation tracks: auto, general, health, management, product liability, property, specialty, fundamentals, and workers’ compensation.
On Tuesday, October 29, at 2:00pm, Heather Rodemann, Discovery VP of Subrogation Operations, will present alongside Nicole Hepburn, Humana Subrogation and Other Third-Party Liability. The session, titled “How to Acquire and Keep Top Subrogation Talent,” will help attendees identify the soft and hard skills needed to ensure success for subrogation professionals across the spectrum of roles—from call-center employees to leaders—including potential interview questions and skill assessments. During this session, attendees will learn the keys to an onboarding training program that ensures that new hires are set up for success; find out how to drive employee engagement and job satisfaction, including employee recognition and performance incentive programs; and learn more about career pathing that increases employee retention and allows them to move up and laterally within the subrogation department.
Visit the NASP 2019 Annual Conference page to register.