How We Work
Inspiring customer confidence by providing value in new and meaningful ways
Maximized savings – quickly, efficiently, and for less cost – is what we deliver. How we do it distinguishes us too. Discovery Health Partners combines sophisticated data mining techniques, strong process management logic, and cloud computing technology to measurably improve upon current healthcare cost containment methods and deliver recoveries in excess of 10% of annual paid claims.
These enablers allow us to deliver three important benefits to customers:
Transparency. We offer unparalleled visibility into all aspects of your cost containment programs, enabling greater access, insight, and control. On-demand tools, online reporting and analytics, and quarterly recovery projections and forecasts support new levels of program oversight.
Sensitivity. Responsible member outreach is a cornerstone of our solution and a key metric of our success. We effectively pinpoint opportunities for high recovery or savings potential, which facilitates outreach in the most responsible manner. We offer customized or limited inquiry into potentially sensitive cases, and also track and eliminate chronic conditions. All communications strive to reflect your cultural values and make it easy for members to engage with us.
Partnership. By customizing our approach to meet the unique needs of customers, we are able to take a non-intrusive approach that limits employee and member impact. We will provide a responsive go-to team to ensure you’re always informed, and will treat your customers as respectfully as we do our own.
Customers who work with us can confidently engage in financial and business planning based on an accurate, forward-looking recovery plan. They also are better prepared to meet stringent, in-motion reporting and compliance mandates. Health plans, third-party administrators, and self-funded groups can more effectively review and control the performance of their own investigation programs, and also monitor those that are provided by vendor partners.
This is how we help customers achieve results more quickly – and with greater accuracy – while providing a better customer experience. Our goal is to boost your bottom line savings and inspire your confidence with outstanding service.